Terms of Service

1. General

By accessing and using Vinyl Touch SA (vinyltouch.store), you agree to these terms of service. We reserve the right to update these terms at any time. Continued use of the site constitutes acceptance of any changes.

2. Products & Pricing

All prices are listed in South African Rand (ZAR). Vinyl Touch SA is not a registered VAT vendor, so prices do not include VAT and no VAT is added. We make every effort to ensure accuracy but reserve the right to correct errors. Product images are representative; actual vinyl colour and packaging may vary slightly.

3. Orders & Payment

Orders are confirmed once payment is processed via YOCO. We accept Visa, Mastercard, American Express, and Google Pay. Orders are subject to stock availability and we reserve the right to cancel orders if items are no longer available.

4. Shipping

We ship nationwide across South Africa. Standard delivery takes 3-5 business days. Free shipping on orders over R1,000. International shipping is available on request. All records are shipped in protective mailers with corner protectors.

5. Cooling-Off, Returns & Refunds

Cooling-off (CPA s44 - distance selling): Because you buy online without seeing the goods in person, you may cancel within 7 business days of delivery without reason and receive a refund, subject to the Act. We refund within 15 business days of receiving the returned item. Return shipping for a cooling-off cancellation is the buyer's responsibility unless the item is defective.

Defective goods (CPA s56): Defective or not-as-described records may be returned for repair, replacement, or refund within 6 months. Beyond cooling-off: sealed records may be returned within 14 days; opened non-defective records are not returnable for hygiene/quality reasons. To start a return, email support@vinyltouch.store.

6. Intellectual Property

All content on this site, including text, images, logos, and design, is the property of Vinyl Touch SA and protected by South African copyright law. Audio previews are provided for promotional purposes only and remain the property of their respective rights holders.

7. Limitation of Liability

Vinyl Touch SA is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products, to the extent permitted by law (nothing here limits your rights under the Consumer Protection Act). Our total liability shall not exceed the purchase price of the relevant order.

8. Supplier Information (ECTA s43)

Legal entity: Vinyl Touch SA (Pty) Ltd (Reg. No. 2021/164071/07). Vinyl Touch SA is not a registered VAT vendor. Physical address: 35 11th Road, Kew, Johannesburg, 2090. Email: support@vinyltouch.store. Telephone: 064 729 6563. Goods: vinyl records and related goods, priced in ZAR (no VAT), plus delivery as quoted at checkout. Complaints: email support@vinyltouch.store and we aim to respond within 5 business days.